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Saturday 14 Nov 5 dogs · 1 done · next: Buddy 09:30
Walk-in / new booking Cancellations LATER
09:00 Biscuit · Full groom · Jo · done09:30 Buddy · Full groom + nails · Jo · 1 h 3009:30 Hayley free until 12:30 · tap to book
11:00 Luna · Puppy groom · Jo · first visit12:30 Max · Bath and brush · Hayley12:30 Break · Jo · 30 min14:00 Poppy · Hand strip · Jo · bites, muzzle
New appointment Block out time
B Buddy Cavapoo · 4 yrs · 9.2 kg · due every 6 weeks
Nervous of the dryer Sensitive skin Do not trim whiskers
Instructions History Photos Notes Owner
Style Teddy cut Owner sees
Body 5 mm blade Owner sees
Legs Scissor, 2 cm Owner sees
Ears 10 mm comb Owner sees
Face Rounded, whiskers stay Owner sees
Feet and tail Round feet, natural tail Owner sees
Products Oatmeal shampoo, no perfume Staff only
Health Sensitive skin, ear infection Mar 2026 Staff only
Handling Nervous of the dryer: low heat, breaks Staff only
Usual 1 h 40 · £48 (his own price) · every 6 weeks
Edit instructions
19 Sep · Jo Teddy cut, nails · £45 · 1 h 40 · matted behind ears
8 Aug · Jo Teddy cut, 7 mm body (summer) · £45
27 Jun · Hayley Teddy cut, de-shed · £52 · matted ears
Each finished groom keeps a frozen copy of the instructions used, so this list never changes underneath you.
19 Sep after
19 Sep before
8 Aug after
27 Jun after
+ Add
You pick which photos the owner can see.
Staff only Owner dislikes being rung before 10. Pays by card. Slip lead only: bit a groomer once.
Add a note
S Sarah Hughes 07700 900123 · 2 dogs · 14 visits
Open owner
Book Buddy
Buddy's instructions
Tap a choice to set it. The small tag says whether Sarah can see it.
Save instructions
B Buddy Cavapoo · 4 yrs · 9.2 kg
Nervous of the dryer Sensitive skin: oatmeal shampoo Do not trim whiskers Vaccinated
Booked today Full groom + nails · about 1 h 40 · £48 · deposit £10 paid
Last groom · 19 Sep · Jo
Teddy cut. Body 5 mm blade, legs scissored 2 cm, ears 10 mm, face rounded.
Took 1 h 40 · £45 · coat lightly matted behind ears
Same as last time Changes today
Choose how to groom, then start
Open full profile Contact owner
Finish Buddy Started 09:34 · running 1 h 41
Before photo After photo + Another
Tell Sarah Buddy is ready
Done: save and tell Sarah
Buddy is done
Text sent “Hi Sarah, Buddy is ready for collection. See you soon.”
Saved to Buddy's history Teddy cut, nails · £48 · 1 h 41 · before and after photos
Next groom
6 weeks is Sat 26 Dec: closed. Nearest open: Wed 23 Dec 09:30 or Tue 5 Jan 09:30, with Jo, same services.
Book Wed 23 Dec 09:30
Pick another time
Booked Wed 23 Dec, 09:30 Sarah gets a confirmation, then a reminder 2 days before.
Back to today
S Sarah Hughes 14 visits · £610 spent · 0 no-shows
Call Text Book
Mobile 07700 900123 Email sarah@example.com Address 12 Mill Lane, Example Town
Emergency Neil Hughes 07700 900456 Collected by Sarah or Neil
Dogs
B Buddy Cavapoo · due now P Pip Cavapoo · due in 3 wks How we may contact her
Marketing texts: yes, agreed 2 Mar 2026 on the booking page. Can be withdrawn any time. Staff only Prefers mornings. Can't use the phone before 10.
Export her data Erase her data
Services and prices
Service Small Medium Large Time
Full groom £35 £42 £55 1 h 30 Bath and brush £25 £30 £40 1 h Puppy groom £30 £35 £40 1 h Hand strip £45 £55 £70 2 h De-shed (add on) +£10 +£15 +£20 +30 m
Add-ons (flat price)
Size bands Small under 10 kg · Medium 10–25 kg · Large 25 kg and over. Or price by breed instead.
Own price for one dog Buddy: £48 and 1 h 40, instead of £42 and 1 h 30. It is set on his profile.
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Messages
Templates Sent
Ready for collection
96 characters: 1 text.
Every message is logged, so “I never got it” has an answer.
Staff and hours
J Jo · OwnerMon–Sat 09:00–17:00
Time off and closures
Hayley: holiday 21–25 Dec
Salon closed 25 Dec – 1 Jan
Add staff Add time off
Import and export
1. Your file clients-2026.xlsx · 412 rows
Your column Becomes Dog Dog name Owner Owner name Mob Mobile Last done Last groom
3 problems 2 shared mobile numbers, 1 dog with no name. Fix them or skip those rows.
Import 409 dogs Take it all out Everything as spreadsheets, plus a zip of all photos. Yours any time. Export everything
Backups Last backup 03:00 today. Restore last tested 1 Nov.
Cancellation list LATER
Slot opened Sat 21 Nov 10:30 (Max cancelled) 2 waiting customers fit 1 h 30. Offer to both
Reports LATER
Takings £6,420
Appointments 142
Customers back 81%
No-shows 4
Popular services
Full groom 58
Bath and brush 31
Nails 22
Hand strip 12
Puppy groom 9
Busiest day: Saturday. Dogs overdue for a groom: 17.
Vouchers and loyalty LATER
Gift vouchers £30 · sold 3 Nov · not used yet £50 · sold 9 Oct · £20 left Sell a voucher
Hi Sarah The Groom Room (example salon)
Next appointment Buddy · Wed 23 Dec, 09:30 Full groom + nails · about 1 h 40 · with Jo
Move it Cancel
Add to calendar Directions
Pip is due Pip was last done 5 weeks ago. Book him in? Book Pip
Book a groom
Message the salon Gift voucher LATER
My dogs
B Buddy Cavapoo · last groom 14 Nov P Pip Cavapoo · last groom 10 Oct Add a dog
B Buddy Cavapoo · 4 yrs · due again around 26 Dec
How we groom Buddy Teddy cut · 5 mm body · legs scissored · rounded face, whiskers stay You can ask for changes when you book.
Vaccinations Up to date · due 3 Mar 2027 Upload certificate
Visits
14 Nov · Teddy cut Jo: “Lovely boy, was good.” 19 Sep · Teddy cut Jo
Staff-only notes never appear here.
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Time (only slots that fit 1 h 40)
Who will bring and collect him?
Deposit £10, taken when you confirm. Free to cancel until 24 hours before.
Request this appointment
Appointments
Coming up Past
Buddy · Wed 23 Dec, 09:30 Full groom + nails · Jo Move Cancel
Buddy · 14 Nov Teddy cut, nails · £48 · receipt
Pip · 10 Oct Bath and brush · £30 · receipt
Request sent
Waiting for the groomer Buddy · Wed 23 Dec, 09:30 You will get a text when it is confirmed. Regular customers can be set to confirm straight away.
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Salon hours: Tue–Sat 9–5. We reply within a few hours.